Informativa sui rimborsi

At Crestone, every pair of boots is handcrafted with premium materials and exceptional attention to detail. As each order is carefully prepared, we encourage you to review our Return & Refund Policy before placing your order.

Returns

We carefully inspect every order before it is shipped. If you receive a damaged item or an incorrect product, you may request a return. Please inspect your order immediately upon delivery and contact us as soon as possible if you notice any issues.

Sizing

To ensure the best fit, please refer to our Size Guide before placing your order. If you need assistance, our customer support team is happy to help. Returns or exchanges due to selecting the wrong size or changing your mind are not accepted.

Handmade Craftsmanship

Each pair is handcrafted, making every boot unique. Slight variations in color, texture, or finish are a natural part of genuine leather craftsmanship and are not considered defects.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at info@crestone.com included your order number along with clear photos of the product and its packaging so we can resolve the issue quickly.

Return Period

Approved returns must be shipped back within 30 days of receiving your order. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at info@crestone.com